Knjižnica Hrvatskoga sabora

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The virtual customer : a new paradigm for improving customer relations in libraries and information services, Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; L'usager virtuel : un noveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca : satellite meeting, Sao Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.

The virtual customer : a new paradigm for improving customer relations in libraries and information services, Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; L'usager virtuel : un noveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca : satellite meeting, Sao Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.

Autor

Satellite meeting The virtual customer : a new paradigm for improving customer relations in libraries and information services (2004 ; Sao Paulo)

Suradnici

Urednik : Ferreira, Sueli Mara Soares Pinto • Urednik : Savard, Rejean

Impresum

München : K. G. Saur, 2005.

Materijalni opis

XVI, 385 , ilustr. ; 22 cm

Predmetnice

knjižnica • virtualna knjižnica • korisnik informacija • korisnik informacijske tehnologije

Nakladnička cjelina

IFLA Publications

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